All sales are final. No refunds, exchanges, or cancellations will be given for buyer’s change of mind, incorrect selection, or dissatisfaction after purchase.

Buyers are fully responsible for ensuring the correct item, design, size, and quantity are selected before completing payment.

Please refer to our Returns & Refund Policy for more details.

Items with proven manufacturing defects are eligible for exchange within seven (7) days from the date of purchase.

Items must be in original, unopened packaging. Damage caused by mishandling, misuse, wear and tear, or external impact is not covered.

Please contact us via our 'Contact Us' Form.

1. Name
2. Contact number
3. Location of purchase
4. Item description and issue
5. Date & time of purchase
6. Method of Payment and last 4 digits of payment card (if applicable).

We will respond to you within 5 working days.

In the event of where you have made payment at our machines but no product is dispensed, please contact us at info@kenshop.sg with:

• Name & Contact details
• Item purchased
• Date & time of transaction
• Location of vending machine
• Method of payment
• Screenshot of payment record

We will respond to you within 5 working days.

Currently, we offer international shipping to limited territories. If you are unable to find your territory during check-out, please contact us for assistance.

Orders are generally processed and shipped by Singapore Post within 3 to 5 working days.

Delivery schedule will depend on the service provider. Shipping charges will be automatically calculated, added and display to your orders at checkout.

Please allow up to 5 working days to process your order. Orders will be shipped using Singapore Post with delivery taking 2 to 7 days.

Please ensure that your order details and contact information are accurate, and can be reached via your selected shipping method.

Please note that we are not responsible for any lost orders for reasons beyond our control such as incorrect or inaccurate information provided by you, or through delivery issues with the selected courier.

Yes, you may email us at info@kenshop.sg with any questions or concerns you may have.