Refund policy

Return & Refund Policy

At KenShop, we take pride in our products and want you to be satisfied with your purchase. Please read the following carefully before requesting a return or refund.

 

1. Inspection Upon Delivery

Please inspect your order immediately upon receiving it.

You have 7 days from the date you receive your item to contact us if:

  • the item is damaged

  • the item is faulty

  • you received the wrong item

If any of the above applies, please contact us as soon as possible so that we can evaluate the issue and make it right.

Requests made after 7 days from delivery will not be accepted.

 

2. Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as when you received it

  • The item must be unused, unworn, and unmodified

  • All original tags, accessories, and packaging must be intact

  • You must provide a receipt or proof of purchase

Items that do not meet these conditions will not be accepted.

 

3. How to Request a Return

To start a return request, please contact us via:

Please include:

  • Your order number

  • Clear photos of the item (and packaging, if applicable)

  • A brief explanation of the issue

Items sent back to us without prior approval will not be accepted.

 

4. Assessment & Decision

Once we receive your return request, we will review the information provided.

If approved, we will inform you whether:

  • a refund, or

  • an exchange

will be processed.

The final decision on whether a refund or exchange is offered rests solely with KenShop, after inspection and assessment of the item.

 

5. Refunds (If Approved)

If your return is approved for a refund:

  • You will be refunded to your original payment method

  • Refunds will be processed within 10 business days after approval

Please note:

  • Banks and credit card providers may take additional time to reflect the refund

  • If more than 15 business days have passed since approval, please contact us at info@kenshop.com

6. Non-Returnable & Non-Refundable Items

We do not accept returns or refunds for:

  • Change of mind

  • Items that show signs of use, wear, or damage not caused during delivery

  • Items returned without prior approval

  • Items that do not meet the eligibility requirements stated above

 

Other items that are not eligible for return or refund, including but not limited to:

  • Perishable goods, such as food, flowers, or plants

  • Custom or personalised products, including special orders or items made specifically for you

  • Personal care products, including beauty or hygiene-related items

  • Hazardous materials, flammable liquids, or gases

  • Sale or discounted items

  • Gift cards

Please contact us before purchasing if you are unsure whether an item is eligible for return.

 

7. Finality of Decision

All return, refund, and exchange decisions made by KenShop are final.

8. Contact Us

If you have any questions regarding this policy, please contact us at info@kenshop.sg